Refund policy

🌿 Return & Exchange Policy

At Lilikoi Love Hawai‘i, each piece is thoughtfully designed with love for you and your ‘ohana. We truly hope you love your purchase, but if something isn’t quite right, we’re here to help 🤍

✨ Returns & Exchanges

We accept returns and exchanges within 14 days of delivery. Items must be:

• Unworn, unwashed, and in original condition
• Free of stains, odors, or damage
• Returned with original tags (if applicable)

💌 Exchanges

Need a different size or style? We’re happy to offer exchanges based on availability. If your requested item is no longer in stock, we can provide store credit.

💳 Returns

Approved returns will be issued as store credit in the form of a digital gift card.
(We do not offer refunds to the original form of payment at this time.)

🚫 Final Sale Items

The following items are final sale and not eligible for return or exchange:

• Items marked “Final Sale”
• Discounted items (including sitewide sales)
• Gift cards

📦 Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us within 5 days of delivery at [your email here] with your order number and a photo of the item so we can make it right.

🤍 How to Start a Return or Exchange

To begin a return or exchange, please email us at lilikoilovehawaii@gmail.com with:

• Your order number
• The item(s) you’d like to return or exchange
• Reason for return

We’ll get back to you as soon as possible with next steps 💛

Thank you so much for supporting Lilikoi Love Hawai‘i—we’re so grateful to be part of your special moments 🤍